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Please read carefully

Eliistour.com is the online booking website and trading name of Eliis Tour LLC. Our registered headquarters are at 25 Sayat Nova, Yerevan 0001, Armenia. These booking conditions govern all bookings made with Eliistour.com processed by our office in Armenia. Any booking made or order placed by a Customer, whether through the company’s website or otherwise, shall be deemed as an offer by the Customer to purchase the relevant package or other travel arrangement subject to these booking conditions.

Applicability:

These Terms and Conditions apply to all contractual and other relationships between Eliis Tour and each passenger or potential passenger with whom it deals, directly or indirectly. They also refer to the contractual or other relationships between the Suppliers (as defined below) and such passengers. Each person who purports to act for any other potential passenger confirms that he or she has the authority to represent, and to bind, that other person. Eliis Tour reserves the right to alter these Terms and conditions at any time without notice, by posting a revised version on its website www.eliistour.com. It is the responsibility of the passenger to check at that site to determine if changes have been made.

Tour prices:

Tour prices are quoted in 3 currencies, US Dollars, Euros and local Armenian Drams and are based on rates of Central Bank of Armenia (CBA) known at the time of pricing. Unless specifically included, all such amounts are subject to VAT/GST, as may be applicable. All prices are subject to availability until booked and confirmed. Prices are subject to change without notice due to any number of reasons, including but not limited to currency fluctuations, government action or amendments to itineraries and hotel seasonal deals beyond the control of Eliis Tour. An accurate price will be confirmed in writing at the time of reservation. In case of billing errors, Eliis Tour reserves the right to re-invoice with correct pricing. Brochure prices do not apply to dates of Trade Shows other international events to be held at the destination city.

Not included in tour prices:

Unless specifically included, a service or feature shall be deemed to be excluded from any purchase; for example, applicable airport taxes and surcharges, value-added taxes such as VAT and GST, visa and registration fees, items of personal nature, laundry, meals not clearly listed as being included, alcohol, tips, telephone calls, gratuities, insurance, excess luggage, other items not listed expressly as an included feature.

Insurance:

We highly recommend that all passengers purchase travel insurance at the time of booking. Eliis Tour does not accept responsibility for pre-existing or new health problems, unforeseen circumstances, missed or delayed flights, improper or incomplete documentation including visas and passports, or damaged or lost luggage. Certain services sold by Eliis Tour are subject to age and health conditions. Please refer to the website or other information resources for Supplier(s) of the Service(s) being booked, for details of eligibility and health policies.

Insurance:

We highly recommend that all passengers purchase travel insurance at the time of booking. Eliis Tour does not accept responsibility for pre-existing or new health problems, unforeseen circumstances, missed or delayed flights, improper or incomplete documentation including visas and passports, or damaged or lost luggage. Certain services sold by Eliis Tour are subject to age and health conditions. Please refer to the website or other information resources for Supplier(s) of the Service(s) being booked, for details of eligibility and health policies. We highly recommend that all passengers purchase travel insurance at the time of booking. Eliis Tour does not accept responsibility for pre-existing or new health problems, unforeseen circumstances, missed or delayed flights, improper or incomplete documentation including visas and passports, or damaged or lost luggage. Certain services sold by Eliis Tour are subject to age and health conditions. Please refer to the website or other information resources for Supplier(s) of the Service(s) being booked, for details of eligibility and health policies.

Documentation:

A valid passport and visa (if needed) for Armenia. It is solely your responsibility to ensure that you are in possession of the necessary documentation to comply with the current and applicable laws and regulations of Armenia, and with respect to your return to the country of origin. Failure to provide valid documentation may result in denied boarding of the aircraft and cancellation of your travel arrangements without refund.
Eliis Tour is not responsible for any costs incurred by a passenger who is prohibited from enter a country scheduled to be on a trip, or a country to which a passenger may be diverted.

Payment at the time of booking:

Eliis Tour charges a deposit payment or the full amount at the time of booking, depending on when a booking is made and what type of package is booked:

    • Packages booked more than 30 days before arrival:

      Eliis Tour charges a non-refundable deposit of 20% of the total price at the time of booking.

    • Packages on special offer:

      For certain promotions, you may be required to pay in full at the time of booking to redeem the discount (terms vary by offer). Standard payment terms apply to all special offers unless otherwise noted.

    • Remaining payments after deposit:

      The full payment (less deposit) for packages – both groups and individuals – will be charged by Eliis Tour at least four weeks prior to arrival, or upon confirmation of booking, if the initial booking is made within four weeks of the start of travel. Some packages do require full payments earlier, but in those cases the information is stated in the package details online.

Note: Some of our holiday packages do have stricter payment rules, and in those cases the specific information will be stated in the package details online.

    • Payment processing

      All payment receipts are issued by email. We automatically charge the same card used for the deposit payment during the booking process. If you wish to use another card for the remainder of your balance please notify your travel consultant in writing as soon as possible after booking.

    • Delayed payments:

      : Eliis Tour reserves the right to treat cases of delayed payment as a cancellation of the booking and withdraw its confirmation of the services.

Note: If an incorrect price has been posted on our website in error, we reserve the right to cancel, amend or limit the order placed at the incorrect price.

Cancellation:

For all cancellations, Eliis Tour will make every effort to ensure you the best protection. However, late cancellation can result in compensation claims from hotels and other service providers. All cancellations must be sent to Eliis Tour in writing, by fax, post or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.

Cancellation Charges:

  • More than two weeks before scheduled tour arrival date: 20%
  • Less than two weeks before scheduled tour arrival date: 50%
  • Less than 72 hours scheduled tour arrival date: 100%

Note:The cancellation fees for certain travel packages and services may be different, in which case the cancellation terms and fees are outlined on the package page.

Notification of cancellations:

If you need to cancel you should notify your travel consultant as soon as possible.

Cancellation charges for group bookings

(10 persons or more in same travelling party): Please note that cancellation by one or more passengers within a group may either result in a price increase for the rest of the group or a cancellation fee being charged to only the passengers who have cancelled. For group bookings, Eliis Tour charged cancellation fees at a percentage of the total tour package price, as follows:
For cancellation of the entire group booking:

  • More than eight weeks before scheduled tour arrival date: non-refundable deposit of 20% of the estimated total price.
  • Eight to four weeks before scheduled tour arrival date: 50%
  • Four to one weeks before scheduled tour arrival date: 75%
  • Less than one week prior to arrival: 100%

Special Offers – Terms and Conditions:

The following terms and conditions apply to all Special Offers on www.eliistour.com in conjunctions with our standard booking terms for all Eliis Tour holiday packages:

  • Special offer pricing applies to new bookings only
  • Not valid in combination with any other discounts or promotions
  • Valid only for standard packages as listed on the website – not for customizations such as hotel upgrades or additional nights, supplemental activities or extra days with a rental car
  • The posted discount will be deducted from the total price at time of booking
  • Bookings of packages on special offer are not commissionable for third-party travel agents.

Invoice & Voucher Delivery:

All travel documents are sent to the Customers electronically as PDF documents attached in an email. If you arrive to Yerevan, Armenia you can also collect hard copies of the travel documents and city/country maps on arrival, either from the driver during the airport transfer or at the hotel, upon request. You may also request to have the documents mailed to you by first class post. There is a small additional fee for this service. In accordance with mail order regulations, documents must be sent to the billing address of the credit card holder, not to the address(es) of the passenger(s), unless they are one and the same. Please note that Eliis Tour cannot accept responsibility for documents mislaid or lost by postal services. We therefore recommend that all documents be sent to you by Registered Post or Courier Service to your home address, though there is an extra cost for this.

Acknowledgement:

Eliis Tour reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. In the case of any changes to flights or to scheduled travel by bus or train, the passenger is responsible for additional costs incurred as a result of such changes (e.g. additional nights at a hotel, meals, transfers, etc.). We therefore advise all customers to have comprehensive travel insurance to meet all contingencies. Our goal is to provide excellent customer service, and in order to do so we maintain strict quality monitoring. If, for any reason, you are unhappy with you tour package, we want to hear about it right away. We recommend calling our office as soon as any incident arises during your holiday. You will also have access to an emergency helpline while travelling in Armenia and Nagorno-Karabagh. If you are unable to do so at the time, you must notify Eliis Tour in writing within 30 days of your return ore else you may claim your right to compensation. All information on Eliis Tour’s website is subject to change. Eliis reserves the right to alter/change/correct mistakes that may possibly appear in the website or published price lists. The passenger hereby acknowledges having read and understood these Terms and Conditions (as may be modified as set forth above) which shall govern the relationships referred to herein.

Terms and Conditions © 2018 | EliisTour

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